Contact & tickets
How to reach Harold support, what to include in a request, and how in-app Help & Support fits alongside this documentation site.
Reach Harold support with enough context to act quickly — without oversharing sensitive materials.
Channels
General account questions: support@haroldproperty.co.uk.
In-app (preferred)
When logged in, use Help & Support so workspace metadata attaches automatically.
Triage tips
Identity
- Workspace name.
- User email.
- Approximate timestamps (UTC).
Behaviour
- Expected vs actual in one paragraph.
- Steps to reproduce if UI-related.
- Screenshots without secrets in view.
Attachments
- Avoid highly sensitive packs unless support asks.
- Redact where policy requires.
- Prefer links inside Harold when possible.
Security incidents
No credentials in emailNo screenshots of secrets
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